BOOKING TERMS AND CONDITIONS

BOOKING TERMS AND CONDITIONS

VAT & TAXES

All rates indicated in the manual are expressed in € (Euro), inclusive of VAT and local taxes. Any change in VAT will be advised and passed on. Rates do not include tips to drivers or guides which are left at client’s discretion.

CANCELLATION AND MODIFICATIONS OF BOOKINGS

There will be no charge for cancellation or modification of a service up to 72 working hours prior the start of the services, unless different advice. No show or reduced service will be charged in full. No refund will be payable for any partial or unused service.

PRIVATE TRANSFER CONDITIONS

Included in our rates is 1 hour waiting time at the airport. After this, transfers are considered as a no show except in exceptional circumstances. Flight delays, changes or cancellations should be communicated in advance as soon as the clients are informed to enable us to change or cancel the transfer without penalty. We cannot guarantee that a new transfer will be possible or that any penalties can be waived.

MISSED FLIGHT CONNECTION

Golden Tours will not be responsible for any missed connections due to flight delays or cancellation and the scheduled transfer service booked will be charged in full if the vehicles are already at the airport or en route. Clients requesting a second transfer will be informed of the additional costs and will be charged accordingly.

INVOLUNTARY DETOURS

If any involuntary detour is necessary on account or adverse weather, strikes, industrial dispute or other unusual conditions, the additional expense will be at client’s charge.

CHILD SEAT

In Italy by law infants up to 9 months (or 9 kilos in weight) must occupy a baby seat and children over 9 months but under 4 years old (between 9-18 kilos) must travel in secured child seats on the back seats.

Supplement for baby seats are € 20 per transfer. Baby and child seats must be booked in advance.

PETROL SURCHARGE

Golden Tours reserved the right to adjust rates at any time in the event of an increase in petrol and the increase will be apply only to new requests.

LOST LUGGAGE & DELAYED LUGGAGE COLLECTION

Golden Tours cannot be held responsible for any missed transfer service due to events such as lost luggage, delayed luggage collection. Client must inform immediately Goldentours and it will be indicated how to proceed. If not informed, Goldentours will charge the transfer regularly in any case.